When you shouldn’t follow the rules

As a foreign affairs officer in Rwanda, Laura Lane rescued more than 250 Americans at the beginning of the Rwandan conflict. Forced to desert her local allies, she carries the heavy weight of this perceived abandonment with her every day. From her experience, she learned that when the risk of regret is too great, following the rules isn’t worth it—and you need to write your own.

TED@UPS Speaker: Laura Lane

What qualities are crucial to leading effectively in our most difficult moments?

In 1994, Laura Lane helped more than 250 Americans escape Rwanda during the start of the Rwandan Genocide. Through a harrowing story of great personal courage, Laura explores the qualities that are crucial to leading effectively in our most difficult moments. From 1990-1997, Lane was a diplomat in the U.S. Foreign Service, stationed at the American Embassy in Kigali, Rwanda, from 1993-1994. Later, she returned as a political advisor to U.S. forces, providing humanitarian relief to Rwandan refugees. She led the evacuation effort of American citizens in April 1994 with the outbreak of civil war.

Lane currently serves as president of global public affairs for UPS.

Prior to joining UPS, Laura was the head of international government affairs at Citigroup and VP for global public policy with Time Warner.

Download the Laura Lane Infographic

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